Terms and Conditions mitra138 –
Complete Platform User Guide

1Definitions & Scope of Application

In this Terms and Conditions document, "mitra138", "we", "Platform" or "website" refers to the online casino service operating under the name mitra138 at the domain mitra138.vu. "Member", "you" or "user" refers to any individual who has registered for or is using the mitra138 platform.

These Terms and Conditions apply to all aspects of platform usage, including the website, mobile app, and any services provided by mitra138. This document should be read together with Privacy Policy and Responsible Gaming Guide ours, which also forms part of the overall agreement between you and mitra138.

2Eligibility & Registration Requirements

To register and use the mitra138 platform, you must meet the following requirements:

• Be at least 18 years old on the date of registration.
• Not residing in any jurisdiction where online gambling is prohibited.
• Not listed on any active gambling self-exclusion program.
• Acting on your own behalf and not as an agent, representative, or proxy for any third party.
• Depositing and playing with legitimate funds not derived from illegal activities.

Registration can be completed via the official mitra138 website or through the mobile app. During registration, you are required to provide truthful, accurate, and complete information. mitra138 is not responsible for any losses arising from incorrect information provided by a member at registration.

3User Account Management

Each individual is only permitted to hold one (1) account only at mitra138. Holding multiple accounts — whether under the same name or different names — is a violation of these Terms and Conditions. mitra138 uses advanced detection technology to identify duplicate accounts.

You are solely responsible for:

• Ensuring your account username and password are kept secure and not shared with anyone.
• Report to mitra138 immediately if you suspect your account has been accessed without authorization.
• Ensuring all activity carried out through your account is done with your knowledge and consent.
• Updating your personal information in the event of any material changes.

Mitra138 recommends that you enable two-factor authentication (2FA) for an additional layer of security. This feature can be activated directly from your account settings without needing to contact customer support.

4Deposits & Payment Methods

Mitra138 accepts deposits via multiple popular payment methods in Malaysia. All deposits are processed instantly and funds will be credited to your account shortly after confirmation is received from the payment provider.

• DuitNow – Instant transfers 24/7, no strict minimum limit.
• Online Bank Transfer – Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other major Malaysian banks.
• Digital Wallet – TNG eWallet, GrabPay, Boost, and other supported digital wallets.

Minimum and maximum deposit limits vary by payment method and your VIP membership tier. All deposits must be made from a bank account or digital wallet registered in your own name. mitra138 does not accept third-party deposits.

Mitra138 reserves the right to decline or delay any deposit suspected of originating from fraudulent activity, money laundering, or a violation of any applicable law. In such cases, mitra138 will notify the member and may request supporting documents for verification purposes.

5Fund Withdrawal

Mitra138 is committed to processing all withdrawal requests quickly and efficiently. Standard withdrawals are processed within 5 to 15 minutes once the application has been approved by our finance team.

Withdrawal conditions that must be followed:

• The bank account or digital wallet used for withdrawals must be registered under the same name as your mitra138 account.
• KYC (Know Your Customer) verification must be completed before your first withdrawal is processed.
• Any active bonus that has not met its rollover requirement cannot be withdrawn until that requirement is fully satisfied.
• Withdrawals exceeding the daily limit may require additional verification.

Mitra138 does not charge any processing fees for standard withdrawals. However, your bank or digital wallet provider may impose their own charges beyond our control. Please check with your bank or service provider for more information.

6Bonuses, Promotions & Rollover Requirements

Mitra138 offers a variety of bonuses and promotions from time to time to reward loyal members and welcome new ones. All bonuses are subject to specific terms and conditions stated at the time the offer is made.

General bonus terms applicable to all promotion types:

• Bonuses are only valid for registered mitra138 members with an active account in good standing.
• Each promotion may only be claimed once per member, per household, per IP address, and per device — unless otherwise stated.
• Rollover requirements (wagering requirements) must be fully met within the specified time period before any withdrawal is permitted.
• Mitra138 reserves the right to void bonuses and any winnings derived from them if there is evidence of promotion abuse.
• Wagers placed on certain games may not count, or may count at a different rate, toward rollover requirements — refer to the promotion details for specifics.

7Game Rules & Platform Integrity

All games offered at mitra138 use a Random Number Generator (RNG) certified by an independent body. This ensures every game outcome is truly random and cannot be manipulated by any party, including mitra138 itself.

The following are strictly prohibited on the mitra138 platform:

• Using automated software, bots, or scripts to play or interact with the platform.
• Exploiting technical vulnerabilities, bugs, or system errors to gain an unfair advantage.
• Collusion between players in multi-player games.
• Any form of fraud, including falsification of identity information or documents.
• Using a VPN or other methods to conceal your true geographic location in order to bypass jurisdictional restrictions.

In the event of a technical issue causing a game to be interrupted or terminated, mitra138 will attempt to restore the game to its last verified state. If this is not possible, the wagers involved will be fully refunded to the affected member.

8Member Responsibilities

By using the mitra138 platform, you acknowledge and agree that:

• You are playing using your own legally obtained personal funds.
• You understand that gambling involves financial risk and you are fully responsible for all wagering decisions you make.
• You will use the responsible gaming tools provided by mitra138 if you feel your gambling activity is becoming problematic.
• You will not use the mitra138 platform while under the influence of alcohol, drugs, or in a mentally impaired state.

9Account Closure & Suspension

Mitra138 reserves the right to suspend or close any member account, with or without prior notice, if:

• The member is found to have violated any provision of these Terms and Conditions.
• There is suspicious, fraudulent, or potentially illegal activity linked to the account.
• The member provided false or misleading information during registration or KYC verification.
• Account inactive for more than 12 consecutive months (dormant account).
• A valid request has been received from a relevant authority.

Members may also request voluntary account closure at any time by contacting the mitra138 customer support team. Prior to closure, all valid fund balances (after meeting applicable rollover requirements) will be returned to the member via their preferred payment method.

10mitra138 Liability Limits

To the extent permitted by applicable law, mitra138 is not liable for:

• Any indirect, consequential, or special loss or damage arising from use of the platform.
• Service disruptions due to system maintenance, technical failures, or events beyond mitra138's reasonable control (force majeure).
• Losses caused by the user's own internet connection failure or device issues.
• Actions or omissions by third parties, including payment providers and game software providers.

Under no circumstances shall mitra138's maximum liability to any member exceed the total net deposits made by that member in the 30 days preceding the claim.

11Privacy & Data Protection

Mitra138 is committed to protecting the privacy and personal data of all members. The collection, processing, and storage of your personal data is carried out in accordance with Privacy Policy our complete policy, which forms part of this agreement.

In brief, your data is used to:

• Verifying your identity and processing your financial transactions.
• Complying with applicable legal requirements and anti-money laundering (AML) regulations.
• Providing effective and personalized customer support.
• Improving the user experience on the mitra138 platform.

Mitra138 will not sell, rent, or disclose your personal data to third parties for marketing purposes without your prior consent.

12Amendment of Terms and Conditions

Mitra138 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon being published on the mitra138 website.

Mitra138 will endeavor to notify members of any material changes via a notice on the website, email, or in-app notification. It is your responsibility to review these Terms and Conditions periodically. Continued use of the mitra138 platform after amendments are published constitutes acceptance of the revised terms.